Troubleshooting
Troubleshoot Shopify bundle display, products, add to cart, discounts, subscriptions, theme embed, analytics and setup in Elite Bundle Builder.
Find the symptom, run the checks in order.
The bundle is not showing on the storefront
Check setup status
On App settings, no service should show Failed. If one does, contact support.
The bundle opens but products are missing
Every step has products or a collection
The products are active in Shopify and have available variants
Collection-based steps contain products
Products have images if the design expects them
Shoppers cannot add the bundle to cart
Required steps have products selected
Step and bundle limits can actually be met, by item count or by amount
Products and variants are in stock
The bundle product is not a draft
Test on mobile as well as desktop
A free gift is charged at checkout
Checkout makes a gift $0 only when all of these hold:
The bundle it came with is still in the cart. Removing the bundle removes the gift, but a cart page that submits a plain form can leave the gift behind
The bundle's paid items meet the gift step's Show this step condition and the Bundle limit minimum
The product is one of the gift step's products, and no more than the step's maximum is taken
Anything past that is charged at full price.
A step never shows
The step has a Show this step rule in Config → Rules → Per step, so it appears only once the earlier step's picks pass it. Make those picks in the preview to check it. If it counts Only these products, make sure the ticked products are still in that earlier step.
The cart does not list what is inside the bundle
Elite Embed Core settings: Show the products inside a bundle under its cart line is on
The bundle was added as one line (Cart Transform on); with a third-party checkout the products are separate lines and there is nothing to list
The bundle was bought once, not on a subscription; a subscribed bundle's products are separate lines, so there is nothing to list
Standard themes need no setup. On a custom theme or a side-cart app, inspect one cart line and put its wrapper class in Cart page line item selector and Cart drawer line item selector, such as
.cart-itemToggle shows but in the wrong spot: put the class of the element it should follow in Place after, such as
.cart-item__price
Step by step in How the app finds the cart line.
Discounts are not applying
Tiers are configured in the Offer tab
The cart qualifies for a tier
The bundle was added from the bundle page, not as separate products
You tested in checkout, not only the product page
The settings page does not show a failed discount service
Another discount in the checkout is allowed under Combines with in Settings → Bundle discount
For a subscription order, Apply to subscriptions is on in the same section
The subscription option does not show
Check the bundle type
Subscriptions work on build-your-own and multi-option bundles. A fixed bundle can't be sold on a plan, because Shopify does not sell its own bundles on selling plans. Rebuild it as a multi-option bundle, a one-to-one replacement that works with subscriptions: one option per product, and a tier at a fixed bundle price for the same price.
Check the plans
In your subscription app, every product in the bundle, including the variant the shopper picks, is in the connected plan with the same delivery frequency. The picker only offers the connected plan's delivery options every item shares, so one item outside it hides the subscribe option. The picker also waits until the shopper has picked items.
More in Subscriptions.
Offer subscriptions will not turn on
The switch in Config → Subscriptions turns back off when the check fails, with one of these messages:
"Add every product in this bundle to the same subscription plan, then try again."
In your subscription app, add every product in the bundle to one plan, then turn the switch on again. For a collection, its first 250 products are checked
"Add products to this bundle first."
Add products, then turn the switch on again
"Couldn't read your subscription plans. Try again."
Turn the switch on again
More in Subscriptions.
The bundle looks wrong after changing template
Picking a template overwrites the layout settings with that template's values (branding, variant display, quick view, the banner, product data spots and the add button's Button text are kept). Open Design and review Product card & variants, Steps, Bundle cart and Discount display, then check mobile width.
A theme change broke the bundle
App embeds are per theme. After publishing a new theme: open the theme editor, enable Elite Embed Core on the new live theme, save, then preview an active or unlisted bundle.
The upsell card does not show
Show upsell is on in Config → Upsell and the bundle is saved
The bundle is Active or Unlisted
The product page matches Where to show and is not the bundle's own page
Placement does not say Off; if it does, turn on Elite Embed Core
On a custom theme without a standard Add to cart button, add the Bundle Upsell app block
Analytics are missing or delayed
The bundle has had real storefront traffic
The settings page does not show a failed web pixel
You are looking at the right bundle and range
Some activity takes a little time to appear.
Still stuck?
Open the app and click Support or Chat now. Include the store domain, bundle name and URL, what you expected, what happened, and a screenshot if you have one.
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